For URGENT EYE CONCERNS:
If you have Urgent Red Sore Eye Problems or New Flashing Lights or New floaters or New Cobwebs in your vision starting in the last few days then Please Call Us , or Email us so we can help triage your problem over the phone. Some patients may be referred on to the Hospital. We are all trying to avoid over-loading our Hawkes Bay Doctors and the hospital system with patients who do not need to take up their time or resources.
For Our Spectacle Wearers:
Unfortunately any completed new spectacles in-house are not able to be collected. :-(
We are sorry you will have to wait until we reopen. We will still make it a special treat when you get to open your new Glasses after the shutdown!
Sorry to say to anyone else needing any adjustments or repairs to your glasses, You are gonna have will have to wait until we reopen, Hang in there! See how creative you can get with Sellotape! If you are really desperate take a photo with your phone and email us.
We are working from home and liaising with our labs, and if necessary with insurance companies, as to how we can make urgent replacement spectacles, from a restricted range of choice of frame, for those with no spare pair. Under this situation we could possibly courier to you the completed spectacles without needing face-to-face contact.
For our Contact Lens wearing Patients:
Contact lenses, solutions and eye drops are regulated as medical devices under the Medicines Act Amendment 2014, this is an Essential Service and we are able to fulfill orders for you; delivering to your door by courier anywhere in NZ.
Please be aware that the distribution chain and courier companies are under a lot of pressure right now, and your order may take a little longer than usual to reach you.
Patients using CooperVision contact lenses, or Alcon contact lenses are still able to be shipped directly to your home address and we can coordinate via Email to manage this for you during the Shutdown.
Others brands of contact lenses, and more complicated contact lens designs, will not be able to be sent out as our labs are also shutting down, but we may be able to find a temporary replacement, Email us to start a discussion on how we can help you.
For Our Ortho K Patients:
If you are in Strife, First rule is 'Don't Panic'.
He maybe able to arrange extra solutions and replacement Ortho K lenses sent directly to you if the Lab is able to stay open, which we are waiting to hear confirmation on in the coming hours.
Everyone can get better at washing their hands check the WHO video on how to do it Best.
Checkout this wee video below to keep you and your Family's eyes Hygienic in the lockdown.
Kiwi's know that good things take time, so come to us, have the tests done without feeling that you have been "rushed thru", and you'll know what we mean when we say "we take the time!"Book appointment