Shattky Optometrists

Visique Shattky Optometrists has been serving the people of Hawke's Bay with trusted expert eyecare and eyewear since 1906. We continue a proud history of family ownership with successive father & son teams Ernest & Derek Shattky, Neil & Phil Donaldson plus Mark & Tim Eagle. Using the very latest technologies and systems we specialise in Glaucoma tests, Retinal photography, Diabetic management, Therapeutic drugs, dietary supplements and Behavioural Optometry. We are ACC primary eyecare providers and CAA certificated examiners. Our speciality Orthokeratology and Keratoconus contact lens services are very successful. Using Zeiss, Nikon & Essilor quality lenses, High Fashion frames and sunglasses we excel in providing award winning choice. We provide Irlen and Cellfield specialist services for 3D, binocular problems, Amblyopia and reading problems.

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Home > How We Help > The Best Brands & Quality > Shattky's Spectacle Guarantee

Our Shattky Spectacle Guarantee

 

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We believe the spectacles we provide you with will meet your expectations in every way possible and therefore guarantee them for 24 months from the date of purchase.

If for any reason you are dissatisfied with your spectacles, contact your Visique Shattky Optometrist immediately.

This guarantee applies when recommended procedures for care and cleaning have been followed, and does not cover scratches, the loss or theft of your spectacles or replacement of lenses if your sight changes.

Proof of purchase is required so please keep your receipt.

 

Frames: If your frame breaks under normal wearing conditions, Visique will repair or replace them free of charge at any point within 24 months of purchase date.

 
Lenses: If you experience any problems with your lenses, including the quality of the lenses or adaptation to your prescription, contact your Visique optometrist immediately. Your Visique optometrist will replace lenses with any manufacturing fault or defect. Your lenses have been treated to make them as durable as possible, however any lens can scratch or break if not treated with care.
 
Adjustments and servicing: Your Visique optometrist will adjust and clean your spectacles at no cost to you, for the lifetime of your spectacles.